Topic: Member Retention
Lead by: princess
Wednesday April 7, 2004

Session Start: Wed Apr 07 21:56:41 2004 [21:56] *** Now talking in #RatedHot [21:56] *** ChanServ sets mode: +nst [22:02] *** Joins: Baxter (~Hottie@24.236.221.12) [22:02] * PrincessDi hugs you [22:02] <Baxter> howdy babe [22:02] <PrincessDi> this would just be the perfect ending to a not so great day.. if no one shows up [22:03] <PrincessDi> lol [22:03] *** Joins: coolasafanman (Hottie@ool-4353ce1c.dyn.optonline.net) [22:03] <coolasafanman> hi there [22:04] * PrincessDi hugs coolasafanman [22:04] <coolasafanman> ;-) [22:04] <coolasafanman> where the party at? [22:05] <Baxter> howdy Cool [22:05] <coolasafanman> hey baxter [22:05] <Baxter> was up [22:06] *** Joins: kaitech (kaitech@pcp09360738pcs.jersyc01.nj.comcast.net) [22:06] *** Joins: Gothbox (Hottie@host-207-254-235-76.classicnet.net) [22:06] * PrincessDi hugs kaitech [22:06] <PrincessDi> oops [22:06] <kaitech> Jesus is here [22:06] *** PrincessDi is now known as princess [22:06] * princess hugs Gothbox [22:06] <coolasafanman> maybe i should change my name too [22:06] <kaitech> my what a small group [22:06] * Gothbox bear hugs princess [22:06] <Gothbox> ;) [22:06] <coolasafanman> oh shit another jerzee boy [22:06] <Gothbox> brb [22:07] <kaitech> hey cool what is uppers [22:07] <kaitech> gb howzit [22:07] <coolasafanman> my blood pressure lol [22:07] * princess pouts [22:07] <princess> I'm having one of those days lol [22:07] <kaitech> get some chick to handle that for u [22:07] <coolasafanman> some dude bought $1000 in dvds over the course of 3 months and decided to charge it all back yesterday [22:08] <kaitech> that is fucked shit bro [22:08] <princess> oh man [22:08] <princess> that sucks badly [22:08] <coolasafanman> luckily i insured the packages though so if we can't reverse the charges we'll get most of our money [22:08] <coolasafanman> but it's like 15 orders [22:08] <kaitech> that does suck for real [22:09] <princess> that'd kill me [22:09] <kaitech> where is everybody [22:09] <coolasafanman> ya i met w/a lawyer and touched on that plus a bunch of other things [22:09] <princess> was the lawyer able to help? [22:09] *** Joins: undermyspell (~Hottie@host-207-254-235-76.classicnet.net) [22:10] <coolasafanman> a little [22:10] <kaitech> always good to have a lawyer [22:10] * princess hugs undermyspell [22:10] <kaitech> ums whats da deal [22:10] <coolasafanman> yeah, she's smart [22:10] <undermyspell> heya guys [22:10] <coolasafanman> howdy [22:10] <kaitech> a she now that is sweet [22:10] <princess> lol [22:10] <princess> kaitech you horn dog [22:10] <princess> ;) [22:10] <coolasafanman> heh, i was scared cuz she had all these 'women in power' pics on the wall [22:10] <kaitech> for sure [22:10] <coolasafanman> but she was cool w/me [22:10] <kaitech> that s cool [22:10] <kaitech> i need to get one is she expensive? [22:11] <coolasafanman> they're all expensive [22:11] *** Joins: Vendzilla (~Hottie@68.189.36.137) [22:11] <coolasafanman> initial consultation was only $70 [22:11] <kaitech> i am saying though [22:11] <coolasafanman> but her rate's $250/hr [22:11] <princess> hiya Vendzilla *HUGS*! hon [22:11] <coolasafanman> $300/hr in court [22:11] <kaitech> damn [22:11] <coolasafanman> $5k to retain her [22:11] <kaitech> interesting [22:11] <princess> damn we're in the wrong business [22:11] <kaitech> for real [22:11] <coolasafanman> lol ur telling me [22:11] <Vendzilla> Oh crap, talking about lawyers [22:11] <coolasafanman> she thought i was a millionaire [22:12] <kaitech> what is the topic member retention? [22:12] <coolasafanman> i was like i dont make much [22:12] <princess> yeah kaitech [22:12] <coolasafanman> and she was like tell it to someone who believes [22:12] <coolasafanman> oh.. member retention [22:12] <princess> this might be a short chat. since most are idling lol. [22:12] <Vendzilla> member retention, like Viagra? [22:12] <princess> and I think we're going to have to experiment with times [22:12] <princess> seems this time isn't good for most [22:13] <kaitech> i think i concure [22:13] <coolasafanman> how's this work [22:13] <coolasafanman> princess.. u moderating? [22:13] <princess> unless you want to.. lol ;) you can lead this. I bet you know more about this topic then me ;) [22:14] *** princess sets mode: +o-o coolasafanman princess [22:14] <coolasafanman> noooooooo [22:14] <princess> woohoo! [22:14] <undermyspell> oh hey Vend.. real quick.. my 70 year old dad loved his mug.. LOL [22:14] <coolasafanman> crap whatd i get into [22:14] <kaitech> cool cool is moderating [22:14] <Vendzilla> I'm interested, my paysite is all done, just waiting on the billing company to make a small change [22:14] <kaitech> lmao u asked for it cool [22:14] <coolasafanman> lol [22:14] <coolasafanman> well.. i can talk about my experiences [22:14] <princess> what billing company did you go with Vendzilla? [22:14] <coolasafanman> feel free to jump in/take over [22:14] <undermyspell> marsha's a sneaky little wench about passing off that mod duty [22:14] <undermyspell> LOL [22:15] <Vendzilla> Verotel [22:15] <coolasafanman> LOL [22:15] <kaitech> i like verotel they are cool [22:15] <undermyspell> did you use taboo to run your affiliate program vend? [22:15] <princess> are you paying for the visa? [22:15] <coolasafanman> u know, talking w/the lawyer, she suggested having 2 merchant accounts [22:15] <Vendzilla> Only lacking in one thing, but I'm tring to get that changed [22:15] <princess> most don't even have one coolasafanman [22:16] <princess> they use 3rd party [22:16] <coolasafanman> ohh, yeah i'm thinking of 3rd party for our next biz [22:16] <coolasafanman> it's much simpler to deal with [22:16] <princess> so you have a merchant account? [22:16] <coolasafanman> yeah, but it drives me nuts [22:16] <undermyspell> I wasn't aware you could have two merchant accounts.. LOL [22:16] <Vendzilla> I'll change over to taboo when I can afford a merchant account [22:17] <princess> can I ask who you got yours thru? [22:17] <coolasafanman> we use linkpoint gateway w/cardservice int'l, it really sucks [22:17] <coolasafanman> linkpoint is the absolute worst [22:17] <princess> ick [22:17] <undermyspell> ahhh.. I thought you could use taboo and use any processor they could integrate vend [22:17] <princess> that's what I was thinking jan [22:17] <coolasafanman> so who here has a membership site? [22:17] <princess> coolasafanman been thinking of getting one with netbilling. still unsure on it. [22:17] <Vendzilla> you can, but that 10% more out of the profit, verotel does the tracking for now [22:18] <Vendzilla> I have 1, http://www.nakedpuzzles.com [22:18] <undermyspell> does verotel send out your payments for you vend? [22:18] <coolasafanman> yeah i have no idea who to use, we'll prolly go with our local bank for the 2nd merch acct [22:18] <Vendzilla> yes [22:18] *** Quits: coolasafanman (Hottie@ool-4353ce1c.dyn.optonline.net) (Quit: Later Gators) [22:18] *** Joins: coolasafanman (Hottie@ool-4353ce1c.dyn.optonline.net) [22:18] <coolasafanman> ugh i unblocked popups and got booted [22:19] <Gothbox> IM BACK! [22:19] <coolasafanman> what was that link again? [22:19] <Gothbox> wait brb again [22:19] <undermyspell> bout damn time [22:19] *** ChanServ sets mode: +o coolasafanman [22:20] <coolasafanman> hello? [22:20] <Vendzilla> what link? [22:20] <undermyspell> LOL [22:20] <princess> http://www.nakedpuzzles.com [22:20] <Vendzilla> oh [22:20] <coolasafanman> ya :) [22:20] <coolasafanman> yum i love gauge [22:21] <Vendzilla> I have over 200 puzzles and over 5k pics right now on it and a tetris game [22:21] <Gothbox> ok back again [22:21] <undermyspell> so cool.. what do you find is the key to your good retention? I have my own thoughts on the subject but would like to hear others views [22:21] <princess> that adults only statement looks familar Vendzilla ;) [22:21] <Vendzilla> yeah, but they know I borrowed it [22:22] <princess> I wasn't saying that. just that it looked familar LOL!.. I knew you wouldn't have done it without permission [22:22] <Vendzilla> even laughed when they saw the exit went to disney [22:22] <coolasafanman> hmm, well for me i pretty much go out of my way to help members [22:22] <coolasafanman> for example [22:22] <coolasafanman> i send dvds thru the mail [22:22] <princess> you should exit it to my hugs site lol [22:22] <coolasafanman> when someone complains about a lost shipment.. [22:22] <coolasafanman> i deal w/it right away and send more [22:22] <Vendzilla> what's the url? [22:22] <princess> www.hugs.net [22:22] <coolasafanman> www.videotakeout.com [22:23] <princess> oops [22:23] <Vendzilla> you got it [22:23] <coolasafanman> http://www.videotakeout.com [22:23] <kaitech> do u insure your shipments or what [22:23] <coolasafanman> nah, too expensive [22:23] <coolasafanman> 1st loss is a freebee, 2nd i cancel them [22:23] <coolasafanman> depending on timeframe [22:23] <princess> so how do you keep members coming back for more coolasafanman? [22:23] *** Quits: Gothbox (Hottie@host-207-254-235-76.classicnet.net) (Quit: Later Gators) [22:23] <undermyspell> I think shipments are insured for 100 automatically if i'm not wrong [22:23] <kaitech> damn I must type slow i was about to ask that [22:24] <coolasafanman> well, every week we put up new inventory [22:24] <kaitech> interesting [22:24] <princess> do you email them about new ones? [22:24] <coolasafanman> roughly every week.. [22:24] <coolasafanman> nah, most people hate emails it seems [22:24] <undermyspell> do you resell for someone or is this completely your own company cool? [22:24] <kaitech> so u stay in "touch with"them [22:24] <princess> true [22:24] <coolasafanman> http://www.videotakeout.com/latest.php [22:24] <coolasafanman> my company under [22:24] <coolasafanman> we're making a new site tho [22:25] <coolasafanman> www.flickcentral.com [22:25] <undermyspell> do you co brand out to other sites? [22:25] <coolasafanman> we will, yes [22:25] <coolasafanman> :-D [22:25] <coolasafanman> the new site's much much better but the new software's in a secret folder [22:25] <coolasafanman> not ready yet.. [22:25] <undermyspell> well then we need to talk. We have a domain.. dvdmogul.com that I think is sorely in need of a good adult proggie [22:25] <coolasafanman> awesome, i'd love to work with ya on it [22:26] <undermyspell> very nice.. let me know when it's ready and i'll be the first one signed up [22:26] <undermyspell> do you ebay also with your dvd's? [22:26] <coolasafanman> you got it, thanks a million [22:26] <undermyspell> NP [22:26] <coolasafanman> nah, but i sell the empty cases on craigslist [22:26] <coolasafanman> craigslist is *awesome* [22:26] <coolasafanman> i hire thru there too [22:26] <princess> so does anyone else have suggestions on ways to keep members on paysites? [22:26] <undermyspell> never heard of it.. LOL [22:26] <undermyspell> best way to keep a member on a site is to keep it personal and interactive [22:27] <kaitech> craiglist is the shit [22:27] <undermyspell> with regularly updated content that's not everywhere [22:27] <coolasafanman> yeah i think updates are crucial [22:27] <coolasafanman> and obviating the updates [22:27] <undermyspell> I hate to promote a program only to find out that the majority of their sites redirect to the same members area [22:27] <kaitech> lol tell me about it [22:27] <coolasafanman> anyone try contests? [22:27] <undermyspell> it pisses me off and if they're going to be cheap enough not to create a custom member's area for each site they don't need to add more domains [22:28] <undermyspell> i've tried to talk some sponsors into doing contests for members but they didn't feel it was cost effective [22:28] <princess> yeah jan but don't most just copy to each of their pay sites? [22:28] <kaitech> $$$$ always is a factor [22:28] <coolasafanman> good point [22:28] <undermyspell> I wanted to do one where we had a custom shoot with a member every few months [22:28] <undermyspell> if you find a really good sponsor that's converting well and retaining well they're totally original in all their sites [22:29] <princess> how many think upsells are over used ? [22:29] <Vendzilla> me [22:29] <kaitech> no I think that upsells can work if done right [22:29] <coolasafanman> i have a question about upsells [22:29] <undermyspell> if you don't make the lions share of your site an upsell then they're huge income generators [22:29] <kaitech> there us go my thoughts exactly [22:29] <undermyspell> but i've seen some members areas that are more than 50% upsells [22:30] <undermyspell> and there's nothing worse than paying for something that's listed on the features and have to pay to get that feature [22:30] <coolasafanman> like on my dvd site, i can integrate vod on some movies thru other companies' programs.. that's fine when people sign up thru google etc, but how can i take care of my affiliates in this situation? [22:30] <coolasafanman> since i wouldn't be able to track them.. [22:31] <undermyspell> and if they get screwed it reflects badly on you since they originally went through your site [22:31] <kaitech> i would think it depends on the affiliate [22:31] <undermyspell> whether you have control over it or not [22:31] <kaitech> no? [22:31] <coolasafanman> how do u mean kai? [22:32] <coolasafanman> ...like for example, i may set up vod for vivid movies, but that runs off of vivid's server and i make a % [22:32] <kaitech> maybe the company u use can set something up if you are generateing and Ideal amount of income and show that your affiliates can also [22:32] <coolasafanman> oic [22:32] <kaitech> then they could work something out [22:33] <coolasafanman> yeah if they could do that it'd be great [22:33] <Vendzilla> AEBN does something like that [22:33] <kaitech> an ffilate program with in one [22:33] <coolasafanman> yeah? [22:33] <undermyspell> but I think the number of people in the game has become so large that the companies aren't as willing to do that as they were in the past [22:33] <princess> I just put up a PR tonight from webmaster central $200 per signup [22:33] <coolasafanman> that's what i'm afraid of [22:34] <coolasafanman> princess whats the url? [22:34] <kaitech> i was thinkg more in the lines of having the prospect affiliate send references that they are seriouse in the game [22:34] <princess> http://www.ratedhot.com/news/fullnews.php?id=337 [22:34] <kaitech> and that they too are making seriouse income from other sponsors [22:34] <coolasafanman> ahh gotcha [22:35] <coolasafanman> i guess if i worked out the numbers i could figure roughly the % of upsells [22:35] <kaitech> if a person can not give you two or three reference then they are ful of shit [22:35] <kaitech> not worth ur time [22:35] <undermyspell> oh ok.. WM central is paying a wm referral for webmasters that purchase content packages or feeds [22:36] <kaitech> see that is an example [22:36] <coolasafanman> wow that's some serious payouts princess [22:36] <princess> sorry should have had a clear blonde mind when I read it the first time. lol [22:37] <coolasafanman> yeah i see what u mean kaitech [22:37] <kaitech> :) [22:37] <princess> I think Vendzilla has a excellent thing to retain members. puzzles [22:37] <coolasafanman> u know another thing for member retention.. [22:37] <kaitech> puzzles is an awesome idea [22:37] <coolasafanman> freebees at certain tiers [22:37] <kaitech> because it makes the member come back [22:37] <princess> I love playing the puzzles [22:37] <undermyspell> like I said.. anything where you can get the members to interact with something on your site then you have an excellent hook [22:37] <coolasafanman> like.. i plan to give a free DVD to any 3 month+ member [22:38] <kaitech> see there u go [22:38] <undermyspell> I'm totally in favor of doing letters from the members about fantasies the site inspired and then selecting a winner for a special prize [22:38] <coolasafanman> ohh i like that [22:38] <princess> that's a good idea jan [22:38] <kaitech> it is cool to giveaways and stuff as long as it does not hurt you in the end [22:38] <undermyspell> or when a member has been active for a certain amount of time they receive some sort of giveaway [22:38] <coolasafanman> what about polls? [22:39] <undermyspell> I wanted to do the letter idea and then have the prize be a photoshoot/date with one of the models from the site [22:39] <coolasafanman> like a 'how can we improve' page? [22:39] <Vendzilla> I'm thinking about doing a feed plug-in of puzzles for paysites [22:39] <undermyspell> polls are good sometimes.. but I find a lot of people tend to ignore them [22:39] <princess> polls can work. if they are interesting and kept updated [22:39] <kaitech> hmmm polls dont really bring peole back unless u are creating new polls every wk [22:39] <coolasafanman> i c [22:39] <undermyspell> kind of like pop ups.. just something they've started to tune out [22:39] <Vendzilla> they all have pop-up blockers [22:39] <kaitech> and get comments along with it [22:40] <undermyspell> now if you used a poll in conjunction with a contest like best comment on the poll or most thought provoking comment on the poll I think it would work much better than a plain poll [22:40] <kaitech> i just dont think they would keep as good as a giveaway or a contest or content that engages the member [22:40] <princess> I like the polls that let you leave comments [22:40] <coolasafanman> u don't worry about the driveby comments people may leave on the site? [22:41] <undermyspell> that's the beauty of having an edit button cool [22:41] <coolasafanman> lol [22:41] <kaitech> love that edit button [22:41] <kaitech> lmao [22:41] <undermyspell> in fact i've picked up a really cool script tonight that allows you to ban ip's of annoying commenters [22:41] <coolasafanman> nice [22:41] <undermyspell> it's at http://www.movingtype.org [22:41] <undermyspell> that's not right [22:41] <undermyspell> http://www.movabletype.org [22:41] <undermyspell> that is [22:41] <coolasafanman> lol [22:42] <coolasafanman> i thought they blocked my ip for a sec [22:42] <undermyspell> it's an excellent content/news/blog publishing script [22:42] <undermyspell> goth is playing with it now to potentially integrate it into adult grind so we can use it for reader feedback on my articles [22:42] <coolasafanman> sweet [22:43] <undermyspell> so in the case of those jackasses that want to post stupid comments you delete it once and ban them the second time [22:43] <undermyspell> LOL [22:43] <undermyspell> we did a mainstream site for a guy that does dvd's on ebay and he had a pretty cool feature on it [22:43] <princess> I think that's where some make the mistake. they put up a members section and think just updating the content will work. and it doesn't. you'll have to do some work on it. like deleting comments etc.. :) [22:43] <coolasafanman> what was that [22:44] <undermyspell> it has a map that you could put a pin in showing where you came from and then leave a comment if you want [22:44] <undermyspell> it's kind of fun to see where everyone is from that is ordering from the site [22:44] <coolasafanman> ohh, neat [22:44] *** Quits: kaitech (kaitech@pcp09360738pcs.jersyc01.nj.comcast.net) (Ping timeout: 180 seconds) [22:44] <Vendzilla> I'd like to put up some interaction, just don't know what? [22:45] <coolasafanman> we're planning a contest of sorts after our erotic art site goes live [22:45] <coolasafanman> if it looks 100% legal, we want member photo submissions for our logo [22:46] <princess> hmm Vendzilla I'll have to see if I can come up with ideas [22:46] <coolasafanman> winner gets their pic drawn/painted and used in our logo for a month [22:46] <coolasafanman> each month we'll change it up [22:46] <undermyspell> too bad you can't do a timed contest every month or so vend and the member with the most puzzles completed in the fastest time gets a free month membership [22:46] <undermyspell> that's a good idea cool [22:46] <undermyspell> not sure how hard it would be to do a timed thing though vend.. [22:46] <coolasafanman> thx under.. i just hope it doesn't raise any 2257 issues [22:47] <undermyspell> LOL.. just have them sign that waiver [22:47] <coolasafanman> hehe [22:47] <Vendzilla> I might be able to put int timer [22:47] <undermyspell> I think that would be a fun contest... [22:48] <undermyspell> make a series of puzzles from relatively easy to real bitches to finish and then have the pack setup on a timer and at the end they enter their member details [22:48] <coolasafanman> if instead of jigsaw u had those slide a box-type puzzles.. [22:48] <Vendzilla> I'm working on some really hard puzzles that would work together as one puzzle [22:48] <coolasafanman> u could do it by moves rather than by time [22:48] <undermyspell> and those are shot to you in an email and then at the end of the month you see who wins [22:49] <undermyspell> One of my new clients is going to do an audio version of her diary that she keeps on her site. We're going to also do some erotic stories that she reads to the members [22:49] <coolasafanman> oh i have an idea.. [22:49] <undermyspell> I think that will really get the old juices flowing for the horndogs [22:49] <Baxter> blaa blaaa blaaaa lol [22:49] *** Disconnected Session Close: Wed Apr 07 22:50:55 2004